Software on the Set Top Box or a browser, mobile device, tablet, Smart TV, or on a streaming device (“Device”) may access information. The products and/or services of PEOTV may contain links to, or may be embedded within, other companies’ websites and services that have privacy policies of their own.
COLLECTION OF INFORMATION
PEOTV collects personal data and other information when the user makes the initial subscription and installation, a purchase within the platform, use or register into the products and services (i.e. Channels, VODs, SVODs, MODs, EODs, TVODs etc.), take part in campaigns or research or otherwise interact with PEOTV. PEOTV products and services may require activation, where the device and application type, as well as unique device, application, network and subscription identifiers are sent to PEOTV
When the users access services via IPTV and/or OTT, SLT network and/or internet, the servers or system automatically create records of such visits. These records typically include IP-address, the content viewed, period of viewership, access times, purchases, the sites linked from, pages visited, the links and features used, browser or application type, language and other such information.
When a user purchases a connection from PEOTV, information such as name, address, and telephone number are provided. In addition, the user is able to create an account, make a purchase, request services, participate in research or campaigns or otherwise interact with the platform; PEOTV may ask for information such as name, email address, phone number, street address, user names and passwords, feedback, information relating to the devices, age, gender, and language, bank account number, credit card details and other such financial information.
PEOTV maintains records of purchases, the content viewed, activation requests, the products and services provided to users, payment and delivery details, contacts and communications and other interactions. PEOTV may record communications with the customer care personnel or with other such contact points, in accordance with applicable law.
USE OF INFORMATION
PEOTV may utilize the personal data of users to provide them with products and services, to process their requests or as otherwise may be necessary to perform the contract between the user and PEOTV, to ensure the functionality and security of PEOTV’s products and services, to identify the user as well as to prevent and investigate fraud and other misuses.
Some products/services may require an account to help the user manage his/her content and preferences. Depending on the service, an account creation may be either required or voluntary.
PEOTV may use personal data to develop and manage the products, services, customer care, sales and marketing.
PEOTV may use personal data to communicate with users, for example to inform that the products and/or services have changed or to send critical alerts and other such notices relating to PEOTV products and/or services and to contact the user for customer care related purposes.
PEOTV may contact the user to notify new products, services or promotions that may be on offer and to conduct market research. PEOTV may use such personal data to personalize the offering and to provide the user with more relevant services. This may include displaying PEOTV and third party content.
RETENTION OF INFORMATION
PEOTV endeavors to only collect personal data that are necessary for the purposes for which they are collected, and to retain such data for no longer than is necessary for such purposes. The length of time personal data is retained, and criteria for determining that time, is dependent on the nature of the personal data and the purpose for which it was provided.
Privacy and security are key considerations in the creation and delivery of the products and services of PEOTV. PEOTV has assigned specific responsibilities to address privacy and security related matters. PEOTV limits access to the systems/network containing personal data to authorized persons/employees having a justified need to access such information.
SHARING OF INFORMATION
For marketing services, PEOTV may only share aggregated reports derived from processed personal data, subject to explicit confidentiality/anonymity of an individual user and his/her information. PEOTV may use such information collected as described in this Policy, with third parties for commercial purposes, to help fulfill marketing offers, provide or improve service, enhance value additions, market research, conduct analytics, and serve the user with advertisements or marketing materials in and outside the platform.
PEOTV may share aggregated reports with affiliated companies or authorized third parties/employees who process personal data for the purposes described in this Policy. These authorized third parties/employees are not permitted to use personal data for any other purposes. PEOTV binds them contractually, require them to act consistently with this Policy and to use appropriate security measures to protect the personal data.
PEOTV may be obligated by mandatory law to disclose the personal data of user/s to certain authorities or other third parties, for example, to courts of law, law enforcement agencies and regulatory authorities in the country. PEOTV may also disclose personal data in accordance with applicable law to defend PEOTV’s legitimate interests, for example, in legal proceedings or in connection with governmental requests and filings.
CONTROLLER OF INFORMATION
SLT VisionCom (Pvt) Ltd bearing Registration No.63007 located at P.O. Box 503, Lotus Road, Colombo 01, Sri Lanka is the controller of all personal data collected.
In matters pertaining to PEOTV’s privacy practices a user may contact GM-Technical (Data Protection Officer) at:
SLT VisionCom (Pvt) Ltd P.O. Box 503, Lotus Road, Colombo 01.